Welcome to Louise & Drew's Destination Wedding
Louise & Drew
November 7, 2023
Please join us at the beautiful Secrets Riviera Cancun Resort and Spa for our wedding ceremony and reception!
Secrets Riviera Cancun Resort and Spa
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WELCOME TO SECRETS RIVIERA CANCUN RESORT AND SPA
Escape into luxury at Secrets Riviera Cancun, an all-suite, all-inclusive private luxury resort, nestled between the Caribbean Sea and the Lagoon of Bahia Petempich. Perfect for those seeking the coziness of a small beachside hotel while keeping the chic luxury, experience in an adults-only resort setting.
Here you will find your perfect balance of quiet relaxation, romantic tranquility and social sophistication, while having access to a wide array of entertainment and activities. And all of our guests enjoy exclusive Preferred Club benefits including top-level personalized service, free-flow access to the riveting Breathless Riviera Cancun Resort & Spa® next door and is all complete with our signature Unlimited-Luxury® experience.
ROOM CATEGORIES
Rate includes all food, drinks (including alcohol) and taxes, but does not include transfers or insurance.
PLEASE NOTE: A minimum night stay of 3 nights is required in order to book within the block
WE HAVE BLOCK PRICING STARTING ON NOV 4TH. IF YOU COME ON A DIFFERENT DAY, THE PRICING WILL BE DIFFERENT, SO JUST EMAIL US TO ASK!
NOV 4TH IS A HIGHER RATE.
If you stay 5 night or more, you get one night free (included in rate below)
(Accommodates up to two adults)
4 Nights
Single Occupancy – $2153 total
Double Occupancy – $2154 total
5 Nights
Single Occupancy – $2153 total
Double Occupancy – $2154 total
7 nights
Single Occupancy – $3365 total
Double Occupancy – $3366 Total
(Accommodates up to two adults in two beds)
4 Nights
Single Occupancy – $2587 total
Double Occupancy – $2588 total
5 Nights
Single Occupancy – $2587 total
Double Occupancy – $2588 total
7 nights Nights
Single Occupancy – $4043 total
Double Occupancy – $4044 total
(Accommodates up to 2 adults)
4 nights
Single Occupancy – $2671t total
Double Occupancy – $2672 total
5 nights
Single Occupancy – $2671 total
Double Occupancy – $2672 total
7 nights
Single Occupancy – $4175 total
Double Occupancy – $4176 total
(Accommodates up to 2 adults)
4 Nights
Single Occupancy – $2757 total
Double Occupancy – $2758 total
5 Nights
Single Occupancy – $2757 total
Double Occupancy – $2757 total
7 Nights
Single Occupancy – $ 4313 total
Double Occupancy – $4314 total
Experience The Preferred Club
At Secrets Riviera Cancun, all of our exquisite suites are elevated to Preferred Club status, providing that extra level of luxury and personalized service you deserve on your romantic getaway or much-anticipated vacation. Relish in a fully curated experience with elevated concierge service, enhanced room amenities and exclusive free flow access to Breathless Riviera Cancun next door.
Private Club Lounge
Experience the Preferred Club
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- Personalized check-in and check-out
- Access to the exclusive Preferred Club lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and premium liquors
- Complimentary computer access
Preferred Status & Amenities
Service with Our Compliments
- Upgraded mini-bar with in-room martini bar
- Upgraded bath amenities
- In-room continental breakfast service (pre-programed)
- Express laundry service at regular cost
- Pillow menu
- Shoeshine service
Exclusive Privileges
Privacy Reserved for You
- Exclusive free flow access to Breathless Riviera Cancun next door
- Access to Rosewater restaurant
- Pool concierge with exclusive amenities and services
- Bar service
- Complimentary access to the Relax Spa’s hydrotherapy circuit once per stay
How To Book your Room
- Review the available room categories & rates in the room category section
- Fill out the form HERE which will tell us your preferred dates, room occupancy and category
- A single occupancy room request (all group rates based on double occupancy)
- For any additional room categories not listed or held in the group block
- If you are booking after the deadline (held space is released at the deadline)
Room Block Details & Payment Schedule
ROOM CATEGORIES AVAILABLE WITHIN THE BLOCK
Preferred Club Junior Suite Ocean Front
Preferred Club Junior Suite Swim Out Tropical View
Preferred Club Junior Suite Ocean View
Preferred Club Junior Suite Tropical View
The room categories listed above were selected by Louise & Drew for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
The rooms within the block are reserved for November 4th - November 11th. We can absolutely book dates outside of the reserved dates, this just results in a slightly longer confirmation time as we await confirmation from the hotel.
PAYMENT SCHEDULE
A minimum deposit of $400 is due upon reservation confirmation in order to officially secure your room within the room block.
Travel insurance must be purchased no more than 21 days after you've booked your room.
JUNE 14th 2023
10% of your room total due
FINAL day to reserve your room
(Reservations after this date are subject to rates and availability on the day of booking)
JULY 14th, 2023
30% of your room total due
AUGUST 15th, 2023
FINAL PAYMENT is due
(any remaining balance will be charged automatically to either the card on file or most recently used card)
Payments can be made using your unique payment link (you can request this at any time, but it does work for any and all payments you would like to make!).
ADDING ADDITIONAL NIGHTS
If you would like to arrive earlier than Nov 4th, 2023, or check out after Nov 11th, 2023, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability. This can take up to 14 days to confirm.
INCLUDED IN YOUR RATE
- Room taxes
- Food & Beverages (including alcohol)
- Unlimited free in-room calling to North America
- 24-hour Room Service
EXCLUDED FROM YOUR RATE
- Airfare (You are responsible for reserving your own flights)
- Trip Insurance (I highly recommend getting trip insurance, but you have the option to decline when filling out the room reservation form Learn more about insurance here)
- Transfers from the airport to your hotel and back
NEXT STEPS
BOOKING YOUR ROOM & REGISTRATION FORM
If you have any questions at all about the information in this quote, please let us know.
You can EMAIL us directly, or you can use the comment box below by clicking "Reply".
If you're ready to dive in and start the booking process right now, please click HERE to fill out the registration form and start the booking process.
When filling out the registration form, make sure you are entering names as they appear on your passport.
The names on your passports must match your airline tickets exactly.
Passports must be valid for 6 months after travel.
CONFIRMATION
Once we receive your registration form, we will put your room on hold and send you an invoice that will require your approval. As soon as you have approved the invoice, we will place a deposit on your trip and get your trip booked.
We look forward to working with you in planning this exciting vacation! Please let us know if you have any questions.
Complete the registration form HERE to begin the booking process!
VERY IMPORTANT
***VERY IMPORTANT INFORMATION: PLEASE READ***
BOOKING WITHIN THE BLOCK
To be considered a part of Louise & Drew's wedding, you must book through this group room block and NOT through any other method (even directly with the hotel).
The room block is only available through Susan's Travel Services.
Booking within the room block makes you eligible for the exclusive discounted group rates. These rates apply to the selection of rooms we currently have reserved for the wedding guests to ensure ease of booking.
Please keep in mind that the rooms within the block are available on a first come, first serve basis, so please be sure to book as soon as possible to maintain your eligibility for the discounted rate!
Thank you!
CANCELLATION POLICY
You must cancel your reservation by June 14th, 2023 to get a full refund (minus insurance cost).
Without insurance, all cancellations after June 14th, 2023 will be considered in full penalty, leaving you responsible for 100% of the cost of your room, any cancellation and/or late fees, and ineligible for a refund.
Cancellations with travel insurance require filing a claim to receive a refund and is at the discretion of the insurance agency alone.
Susan's Travel Services is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel
PASSPORTS
You must have a passport to travel to Cancun.
It must be valid until May, 2024.
PASSPORT INFORMATION
It is time to CHECK your PASSPORTS!
Make sure that you know where they are and ensure that your NAME, DATE OF BIRTH, and BIRTHDATE all match your ID. If you need to make any changes, please do so as soon as you can. This is imperative in being allowed to board your plane, as well as safety and ease while you are in different country, as well as ensuring that your return home is as safe, quick and efficient as possible.
Please confirm they are valid until
MAY, 2024
Transportation to the hotel and back
We are happy to provide Transfers with LOMAS!
Enjoy luxury, private, round trip (or one way!) nonstop transfers between the Cancun Airport and your hotel. If you are interested in booking your transportation now, you can do so HERE!
If you would prefer to use Uber or a 3rd party transportation service, you are absolutely welcome to. We find that Lomas provides the highest quality service, comfortable, luxury car and group transportation options. Lomas is the preferred option of our agents for their own personal travel.
Travel Protection (And Why it's Important!)
(optional but highly recommended!)
Travel Insurance may cover between 75% – 100% of trip cancellations and many other things like unexpected medical expenses, baggage, and flight delays.
**If you have any questions about the insurance please give Travel Insured a call at 1-800-243-3174.
We (Susan's Travel Services) are not a licensed insurance company and can not legally answer any insurance-related questions.**
You are also welcome to purchase Travel Insurance through any company that offers travel insurance.
The Cancel For Any Reason is available as an Add-on (make sure you click if you want it to cover COVID) -- However, you must purchase the insurance no later than 21 days from the day you make your reservation. Please note: CFAR is NOT available for New York State residents.
IMPORTANT: Opting out of purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without the protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable.
Once your room is confirmed, we can provide you a quote for travel protection as requested.
There are different kinds of policies to choose from and since we are not insurance agents and therefore cannot answer questions regarding any travel insurance policies we have found that this is the easiest way to compare them.
Click here for Travel Insurance Options
All you need to do is answer a few questions and you’ll receive an email containing a link for your policy options and pricing. This link will give you different plan options as well as available coverage for other areas of your trip.
This is the insurance company we personally like and suggest but you are welcome to purchase Travel Protection through any entity that you choose.
Payments & Monthly Payment Plan
Book early and enroll in our Monthly Payment Plan. Our interest free program lets you forget about keeping up with a hectic payment schedule, allowing you to deposit and forget it.
To enroll, be sure you book by MARCH 15th 2023!
For more information, please reach out to our groups department at [email protected] or schedule a phone call appointment HERE
PAYMENT SCHEDULE
A minimum deposit of $400 is due upon reservation confirmation in order to officially secure your room within the room block.
Travel insurance must be purchased no more than 21 days after you've booked your room.
June 15th, 2023
The FINAL day to cancel your reservation and remain eligible for a refund
(minus insurance and $50 cancellation fee per person)
June 15th, 2023
10% of room total due
July 14th, 2023
30% of your total room due
August 15th, 2o23
FINAL payment is due
(any remaining balance will be charged automatically to either the card on file or most recently used card)
Payments can be made using your unique payment link (you can request this at any time, but it does work for any and all payments you would like to make).
FAQ'S
FREQUENTLY ASKED QUESTIONS
DO YOU OFFER TRAVEL INSURANCE?
Yes. We offer “Cancel for ANY reason” insurance with your room block. It is the only insurance that will cover COVID! It covers cancellation up to 48 hours BEFORE you travel and you get back 75% of the cost of the trip. If not, we also sell insurance that is canceled for "covered reason" ask us how! Contact Susan Green and her Team!
DO YOU BOOK AIRFARE?
We do not offer airfare through our room block at this time. We recommend using GoogleFlights in order to compare different airlines, flight times and dates, pricing and more!
CAN I ADD SOMEONE TO MY ROOM?
Yes. You can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The FINAL day to make any adjustments to your room is 30 DAYS PRIOR TO YOUR DEPARTURE, and requests must be made in writing via email and the change form provided to you. Change requests cannot be processed until the signed change form is submitted to us.
CAN I SWITCH THE PERSON IN MY ROOM
Yes. Please send us an email containing the name of the guest to be removed along with the name of the new guest (as it appears on their passport), their birthday, and email address.
Once we have this information and request in writing and your signed change request form back, we will make the adjustment.
OH NO! SOMETHING HAPPENED AND I CANNOT MAKE IT. WHAT DO I DO?
If you can’t make it to the wedding, please send an email to us as soon as you know (we MUST have this in writing). Please inform us of your need and request to cancel your reservation. We will send you the cancellation request form and require that to be returned to us as soon as possible. Once we receive that back, we sill send the notice over to the hotel. Upon approval from the hotel of cancellation, we will send you an email with that confirmation.
If you cancel before June 14th, 2023, they will refund you your deposit (minus insurance).
If you cancel on or after June 14th, 2023 (without insurance!), a 100% cancel fee and any/all penalties will apply to you.
I WOULD LIKE TO STAY AN ADDITIONAL NIGHT BEFORE/AFTER THE ROOM BLOCK. HOW DO I DO THIS?
If you would like to stay for additional nights, please send us an email requesting the change. We require this request in writing. We will then send you a change request form that we require you fill out, sign and submit back to us in order to send the request to the hotel.
ELECTRONIC DOCUMENTS
You will receive your electronic documents for travel approximately 1 month before your departure date.
HOW LONG DO I HAVE TO MAKE ANY CHANGES TO MY RESERVATION?
Any and all changes must be requested no less than 30 days prior to your departure (unless you have insurance).
These changes include (but are not limited to):
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- Name changes
- Date changes (extensions, removing nights, etc.)
- Adding or removing passengers from your reservation
- Booking an extra room
- Etc.
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Susan's Travel Services
Hello, and welcome to Susan's Travel Services!
We are thrilled to have the opportunity to work with Louise & Drew to send them and their closest friends and families to the destination wedding of a lifetime.
Our travel agency is based in Phoenix Arizona, boasting a cumulative 40+ years of experience (starting in 1994) between our agents. Our travel professionals design and specialize in incredible family vacations, luxury romantic getaways and honeymoons, destination weddings and group travel, plus so much more; Whether your bucket list includes getting up close and personal with lion cubs on a breathtaking African safari, watching the colorful sea life while gliding through the waters of the Australian coast on a once in a lifetime dive trip, or basking in the crystal waters and rays of sunshine on your own, private bungalow in Bora Bora- Susan's Travel Services strives to work one on one with you to send you on your way to the travels of your dreams.
OFFICE HOURS
MONDAY - FRIDAY
9:00am - 5:00pm (Arizona time)
Email: [email protected]
Schedule a phone call appointment HERE!
TERMS & CONDITIONS
By supplying credit card and personal and passenger information, the client and passengers are authorizing agent(s) to complete work as hired including communicating such information to suppliers as required as part of the quoting and booking process.
Clients agree to follow payment structure including deposits and final payments as outlined by the supplier; failure to remit final payment at the deadline is a loss of any pre-paid funds and results in cancellation of any booked services (non-refundable). The client understands flights & itineraries could revise/change without notice and are at the discretion of the supplier as per terms & conditions.
Client(s) are expected to review and understand Terms & Conditions of agent(s) and vendor(s) at time of quoting and booking for all items; regardless if supplied by agent and/or listed as additional information vendor(s) documents and/or website(s).
Client(s) are responsible to ensure all supplied information (names, proper spelling, date of birth, passport information, etc.) matches all documentation required for travel. Travel documentation must be valid before travel, during travel, and must remain valid 6-12 months post-travel per destination entry requirements.
All destination & return entry/travel information can be verified/reviewed on official destination websites, or re-entry to the United States by visiting HERE. All entry/travel requirements could change without notice and are not fault or responsibility of the supplier and/or agency. Should any United States or destination requirements change, the client is financially responsible for any/all associated fees or penalties from vendor and agent.
If travel documentation (passports, identification, visas, etc.) are not verified and/or available, or valid at the time of booking, the client(s) is financially responsible for all associated fees or penalties from vendor and agent in order to make appropriate corrections and/or changes with vendor(s).
Thoroughly review all itinerary and documentation as supplied by agent(s). The client is responsible to report any errors or corrections within 12 hours of the issue. At 12 hours, any and all changes are subject to a $50 fee per person/per correction agency fee and are in addition to any supplier fees or penalties.
COVID RESTRICTIONS:
Agent(s) will inform the client(s) of any travel requirements as documented at the time of itinerary communication. Onward, it is the responsibility of the client(s) to monitor for changes for dates, locations, itineraries, requirements, etc.; Client(s) are expected to re-verify all information leading up to travel while traveling, and before returning home as policies/situations can evolve quickly within United States and abroad.
Fees: (taxes extra)
Cancellation up till Jun 15th, 2023, is no cost to you. After that, it's $50 per person
ALL fees are non-refundable and non-negotiable; regardless if the source of change(s), revision(s), and/or cancellation(s) are due to; actions of vendors, travel warnings, government policies, border agent decisions, ‘act(s) of god’, weather, client decisions, agent policies, and/or revisions due to Covid restrictions. Fees are charged at time of work required.
Client(s) are additionally responsible for any further charges or fees issued by travel vendor(s) per their terms & conditions.
Fees(s) cover the agent(s) services as requested/required for work completed within regular business hours (as advertised).
All change and/or cancellation fees are charged as required, are pre-authorized by this agreement, and are in addition to previously charged service and/or planning fees.