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VACATIONCRM LLC SERVICE LICENSE AGREEMENT as of June 5, 2014

This Services Agreement ("Agreement") is by and between VacationCRM LLC, a Pennsylvania LLC and the "LICENSEE".

DEFINITIONS
                        As used in this Agreement: "LICENSEE" means the person or other legal entity that has registered with VACATIONCRM to use this SERVICE.
                        "AGENCY" means the travel agency business conducted by LICENSEE under the name and at the location that is registered with VACATIONCRM.
                        "INITIAL TERM" means the finite period of time commencing on the date that the SERVICE is delivered to LICENSEE and ending on the first anniversary of such date.
                        "LICENSE" means the license to use the SERVICE granted by VACATIONCRM to LICENSEE hereunder.
                        "LICENSE FEE" means, during the INTIIAL TERM, the periodic payments separately agreed to be paid by LICENSEE to VACATIONCRM for the use of the SERVICE in accordance with this LICENSE. After the INITIAL TERM, LICENSE FEE shall mean the amount established from time to time by VACATIONCRM charged to licensees of the SERVICE generally. VACATIONCRM shall not increase the LICENSE FEE during the INITIAL TERM. No increase in such rate shall be effective unless VACATIONCRM shall have provided LICENSEE with no less than twenty (20) days notice. LICENSEE acknowledges that VACATIONCRM may, at its discretion, offer individual licensees rates that are lower than that which it determines to charge to its licensees generally, and such lower rates will not affect the rates charged to LICENSEE.
                        "SERVICE" means that certain travel agency management computer information processing program consisting of a series of instruction or statements in machine readable form to which this agreement is appended, and includes all enhancements, amendments, supplements, modifications, editions, derivations to such program, whether or not encompassed within a separately functioning program.
                        1. LICENSE. VACATIONCRM does hereby grant to LICENSEE a non-exclusive, nontransferable license or sub license to use the SERVICE (herein referred to as "SERVICE") in connection with its travel agency business conducted at the AGENCY.
                        2. TERM OF LICENSE. The term of the LICENSE shall be for the INITIAL TERM, however, LICENSEE shall have the right and option to extend the term of the LICENSE for succeeding periods. Such options may be exercised only by the delivery to VACATIONCRM on or before the tenth (10th) day preceding the end of the then current term of an amount equal to VACATIONCRM' then current license fee. If such monthly license fee is not delivered to VACATIONCRM prior to the twentieth (20th) day of any month during the term of the LICENSE, VACATIONCRM shall be under no obligation to extend the term of the LICENSE for any succeeding months. In the event that VACATIONCRM receives the ROYALTY after the tenth (10th) day preceding the end of the then current license term, VACATIONCRM may, at its option accept the ROYALTY and thereby extend the LICENSE.
                        Upon the termination of the LICENSE, VACATIONCRM shall cease using the service.
                        3. TERMINATION OF LICENSE. The LICENSE shall terminate upon the termination of the INITIAL TERM, unless extended to the succeeding month in the manner described above. After the INITIAL TERM of the LICENSE, VACATIONCRM may, at its discretion, and upon not less than ninety (90) days prior written notice, terminate the LICENSE.
                        4.USE OF SERVICE. LICENSEE shall use the SERVICE only in connection with the LICENSEE's business conducted at the AGENCY, and for no other purpose. Without limiting the generality of the preceding sentence, LICENSEE shall not do any of the following without VACATIONCRM' prior written consent (which consent, if granted by VACATIONCRM, shall not limit or in any way alter the copyright or trade secret rights of VACATIONCRM):
                        A. Allow any other person or entity to use the SERVICE, other than LICENSEE's employees and agents in connection with their work at the AGENCY; or
                        B. In any way violate any of VACATIONCRM, rights with respect to the SERVICE, including without limitation any copyright, trademark or other proprietary rights.
                        C. Alter, modify of in any way vary the SERVICE.
                        5. HARDWARE. In no event shall the failure of hardware equipment, or any other event which prevents LICENSEE's use of the SERVICE, extend the term of the LICENSE.
                        6. LIMITATION OF VACATIONCRM' LIABILITY. LICENSEE acknowledges that it has had the opportunity to inspect the SERVICE, determine whether the SERVICE is proper for use or application to the AGENCY and to LICENSEE'S business and that it is familiar with the capability of the SERVICE. VACATIONCRM makes no representation or warranty concerning the appropriateness of the SERVICE for the AGENCY or concerning its use for the business of the LICENSEE.
                        In no event shall VACATIONCRM be held responsible for any cost, loss or damage arising from or related to LICENSEE's use of the SERVICE. LICENSEE hereby assumes full responsibility for the use of the SERVICE and for the results of its use. Under no circumstances shall LICENSEE attempt to hold VACATIONCRM responsible for any cost, losses or damages that may result from the loss of or damage to any business records, files or computer memory as a result of the SERVICE or the method by which VACATIONCRM updates its system.
                        From time to time enhancements or updates may be made available to LICENSEE from VACATIONCRM. LICENSEE hereby agrees to make use of any and all new enhancements provided to LICENSEE by VACATIONCRM at no additional cost or expense.
                        VACATIONCRM shall not be responsible or liable for lost data, records, systems or service from any cause whatsoever, including, but not limited to any malfunction of the SERVICE or any device used by VACATIONCRM in interfacing with LICENSEE'S system, or from operator error. LICENSEE'S sole recourse in the event of a malfunction of or defect in the SERVICE or in any device used by VACATIONCRM to interface or to store or transmit the SERVICE, is a replacement of the SERVICE.
                        IN NO EVENT SHALL VACATIONCRM BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS AGREEMENT OR THE USE, DOCUMENTATION, OR PERFORMANCE OF THE SERVICE LICENSED HEREUNDER.
                        THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANT ABILITY, OR OF FITNESS FOR PURPOSE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE EXPRESS PROVISIONS OF THIS AGREEMENT.
                        8. ASSIGNMENT. (a) LICENSEE shall not assign this Agreement or any of LICENSEE's interest rights or obligations under the Agreement, without the prior written consent of VACATIONCRM.
                        (b) VACATIONCRM may at any time assign this Agreement or VACATIONCRM' interest, rights or obligations under this Agreement without the consent of LICENSEE.
                        9. ATTORNEYS' FEES. In any action brought by either party to enforce any of such party's rights or remedies under this Agreement, the prevailing party shall be entitled to all reasonable attorneys' fees and all costs, expenses and disbursements in connection with such action.
                        10. CORPORATE AUTHORITY. Each individual using the SERVICE represents and warrants that he or she is duly authorized to do so and to bind LICENSEE to the terms of this Agreement and that this Agreement is binding upon such corporation in accordance with its terms.
                        11. ENTIRE AGREEMENT. The Agreement constitutes the entire agreement between the parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous agreements and understandings. VACATIONCRM makes no representation or warranty concerning the SERVICE other than those expressly stated in this Agreement.
                        12. GOVERNING LAW. This Agreement shall be governed by, interpreted under and construed and enforced in accordance with the laws of the Commonwealth of Pennsylvania.
                        13. JOINT AND SEVERAL LIABILITY. All persons, firms and entities identified by the designation "LICENSEE" in this Agreement shall be jointly and severally liable for the faithful performance of each of the obligations and covenants of LICENSEE set forth in this Agreement.
                        14. SUCCESSORS AND ASSIGNS. The covenants and agreements of this Agreement shall inure to the benefit of and shall be binding upon, each of the parties and their respective successors and assign.
                        15. WAIVER. The failure of either party at any time to seek redress for any violation of this Agreement or any applicable law or regulation or to insist upon the strict performance of any term or condition shall not prevent any subsequent act or omission of the same or similar nature which would have originally constituted a breach or default of this Agreement from having all the force and effect of an original breach or default, and such subsequent act or omission may be proceeded against to the fullest extent provided by this Agreement. No provision of this Agreement shall be deemed to have been waived by a party unless the waiver is in writing and signed by such party.
                        16. NOTICE. All notices, requests elections, and payments required or permitted under this Agreement shall be effective upon receipt by the party to whom it is directed, provided, however all notices, request, elections and payments shall be deemed effective four (4) business days after being sent certified or registered mail, return receipt requested, if addressed to LICENSEE at the address registered by LICENSEE with VACATIONCRM or if addressed to VACATIONCRM at its address.
                        17. USER LIST. LICENSEE grants approval for VACATIONCRM to include agency name and general information as part of the VACATIONCRM users list. Such user list is and shall be the sole and exclusive property of VACATIONCRM and can be used by VACATIONCRM. LICENSEE consents to the distribution of the user list and the information contained thereon by VACATIONCRM. VACATIONCRM will not distribute to others any confidential information of LICENSEE which LICENSEE has expressly designate in writing delivered to VACATIONCRM as confidential and not to be used for public distribution. LICENSEE is under no obligation to respond nor reply to any user list inquiries.
                        18. TITLE. Title in and ownership of the SERVICE shall remain at all times with VACATIONCRM or with VACATIONCRM' licenser. VACATIONCRM warrants that it has the right to license the SERVICE for LICENSEE's use in accordance with this agreement.
                        19. SUPPORT SERVICES. VACATIONCRM will provide such training and SERVICE support services as VACATIONCRM may determine from time to time to be reasonably necessary to train one person designated by LICENSEE in the use of the SERVICE. Such designee will be reasonably competent in bookkeeping and accounting as well as the operation of a personal computer. The amount of support services will be based on the amount of training and support which VACATIONCRM determines, from time to time, for a person of such competence. VACATIONCRM shall in no event be responsible to provide SERVICE support services in excess of such amount, nor will VACATIONCRM be responsible for providing hardware support services or services related to the use of any other service. In the event that LICENSEE requests that VACATIONCRM provide SERVICE support services in excess of that which is determined by VACATIONCRM to be reasonably required for the use of the SERVICE by more than one competent person, or in the event that LICENSEE requests support services relating to hardware or other service, VACATIONCRM reserves the right to require LICENSEE pay VACATIONCRM normal hourly rates for support services, as determined from time to time by VACATIONCRM.
                        20.  DATA SERVICES.  VACATIONCRM incremental backups are done every 24 hours.  Full backups of the entire system are completed every 7 days and stored off-site.   Data is stored separate from the application that is running it, in a secure hosting facility, on a dedicated server.  Data and it's administration will be facilitated by an independent 3rd party with no affiliation to any single travel agent or or travel agency.  At some point, VACATIONCRM may elect to bring support functions in house but the data of any one agency can only be accessed by independent 3rd parties without the written permission of the LICENSEE.
                        21. TERMINATION OF SERVICE.  Should the LICENSEE or VACATIONCRM terminate the service, VACATIONCRM will export the data from the system in .xls or .csv format within 5 business days.   The cost of such export is $250 should the LICENSEE terminate the service.  There will be no export fees should VACATIONCRM terminate the service.

VacationCRM.com DATA SHARING AUTHORIZATION

By providing this Data Sharing Authorization, I, , of authorizes and grants permission to VacationCRM.com and its data providing partners including select Suppliers, to transfer or otherwise transmit data including reservations and payments in a bilateral fashion.

I understand that once the data is downloaded into VacationCRM, that the data is no longer under control of the Supplier and that the Reservation information contained is not the "reservation of record", of which will remain with Supplier.

I understand that any and all errors in the transmission of the data, whether upstream or downstream, are not the liability of VacationCRM.com or the Supplier.

I understand that VacationCRM.com and it's data providers will be not be held accountable for user or system errors related to the data storage or presentation of data in/from the VacationCRM.com system.

Date:

Please select a VacationCRM Edition ( more info) :

	VCRM Lite	VCRM Pro

Dashboard view: reservations, payments, clients, and more

See important dates (birthdays, payments) on one screen
Download reservation information directly from suppliers

Create and send agency branded invoices (via email link or .pdf)

Track and manage group and individual reservations

Generate revenue, commission, and group reports

Secure Web-based access from any browser

Post payments directly to suppliers, updates invoice at same time

Auto-load contact info & payments from your website via API

Secure credit card storage via "Vault" for PCI Compliance

Available for multiple agent agencies with workflow tools

First User Cost	$25/mo	$50/mo

Each Additional user	N/A	$10/month

Agency Package - 10 users		$100/month

Greater than 10 users		$5/user/month

VCRM Lite
VCRM Pro

# Licenses:

Owner/Manager:

Signature:

Agency:

Email:

Address:

Phone:

Website (URL/Address):

Link to your logo:

(Example: https://www.vacationcrm.com/images/logoCRM.png)

IATA/CLIA/Psuedo-ARC:

Carnival Agency ID (phone number):

Princess Agency ID (phone number):

Holland Agency ID (phone number):

Hard Rock Email:

Karisma Email:

Invoice #s to start at:

Referred By:

If you are a member of a host agency, which one:

If you are a part of any of these groups, you can be eligible for discounted rates. Please select all that apply:

CCRA
Nexion
DWHSA

Monthly Cost:

Credit Card Type:

Credit Card #:

Credit Card Expiration:

Card Holder Name:

Country:

Billing Address 1:

Billing Address 2:

Billing City:

Billing State:

Billing Zip:

I agree to the terms and conditions above

* Sales Tax will be added in the following 3 states (IN, PA, TX and WA)